This Refund Policy explains when and how fees paid to GTT GlobalTradingTech LTD (registered in Cyprus, registration number HE 490682, registered office at Agias Elenis 4, Michaelides Building, 1st floor, Office 104, 1060 Nicosia, Cyprus), trading as BoutiqueFunded, may be refunded. It forms part of, and should be read together with, our Terms & Conditions.
When you purchase an evaluation, you are paying a one-time fee for access to a trading-skill assessment delivered as a digital service in a simulated environment. The fee is not a deposit, is not held on your behalf, and is not used for trading.
If you are a consumer in the European Union, you generally have a 14-day right to withdraw from a distance contract for digital services. Because our evaluations are supplied immediately on request, you acknowledge that, by purchasing and starting an evaluation within the 14-day period, you expressly request that performance begins immediately and you accept that you lose your right of withdrawal once the service has been fully performed. If you have purchased an evaluation but have not yet started trading on it and are within 14 days of purchase, you may request a full refund under this statutory right.
Several BoutiqueFunded programs include a benefit under which your one-time evaluation fee is refunded together with your first eligible payout on a Simulated Funded Account. The exact terms — including whether the refund is full or partial — are stated in the Program Rules for each product and on the relevant pricing page. This refund is a contractual benefit of those programs and is conditional on you reaching and being approved for a first payout in accordance with the Program Rules and our Terms.
Except as set out above, evaluation fees are non-refundable. In particular, no refund is due where:
To request a refund, email support@boutiquefunded.com from the address associated with your account, including your order reference and the reason for the request. We will review eligibility under this Policy and respond within a reasonable time, normally within 7 business days.
Approved refunds are returned to the original payment method where possible, in the original currency. The time for funds to appear depends on your payment provider. We are not responsible for fees, exchange-rate differences or delays applied by payment processors or banks.
If you have a concern about a charge, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account pending investigation. Where a chargeback is found to be unjustified, we reserve the right to recover the disputed amount and any associated costs.
For refund questions, contact support@boutiquefunded.com or write to GTT GlobalTradingTech LTD, Agias Elenis 4, Michaelides Building, 1st floor, Office 104, 1060 Nicosia, Cyprus (registration number HE 490682).